Support Center
Professional assistance for your coastal residence. Follow the steps below to connect with our concierge team.
How to Get Support
To maintain security and provide premium service, all support requests must be initiated through our secure client portal.
Secure Access
You must be a registered member to contact authorized personnel. Please sign in to your existing account or create a new profile.
Select Request
Once logged in, navigate to the "Request Service" or "Support" tab. You can choose from specific maintenance categories:
- check_circle Home Maintenance
- check_circle Emergency Repairs
- check_circle General Inquiries
Open a Ticket
Submit your request by opening a formal ticket. Our team tracks every request to ensure a professional response within 24 hours.
Priority Handling
Authorized users receive real-time updates on ticket status and direct expert chat.
Featured FAQs
View All Help TopicsWhich service covers roof sealing?
Our Exterior Protection plan covers thermal sealing and hurricane-ready roof treatments...
Is the first visit really $0?
Yes, for all first-time homeowners in Puerto Rico, our initial consultation and home audit is free.
How to track my technician?
Once your service is confirmed, use the "My Services" tab to see real-time location updates.